TourGrids Privacy Policy | Data Protection & User Privacy

Privacy Policy

Last updated on: 19 Jan 2022

At TourGrids, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile apps, and services (collectively, the “Platform”).

Please read this policy carefully. If you do not agree with any part, you should discontinue use of our services.

Information We Collect

a. Information You Provide

Account Information: Name, email address, phone number, password
Travel Preferences: Destinations, budgets, travel dates
Booking Information: Passport details (if required), accommodation and itinerary choices
Payment Information: Credit/debit card info (processed via secure third-party payment processors)

b. Automatically Collected Information

IP address, browser type, operating system
Device identifiers and app usage data
Pages visited, time spent, referral sources

c. Information from Third Parties

Social login credentials (Google, Facebook, etc.)
Partner data from travel operators, analytics services, or advertisers

How We Use Your Information

We use your data to:

Deliver travel recommendations and partner offers
Personalize your experience
Manage bookings and customer support
Improve our platform, features, and content
Send important updates, newsletters, and promotional materials (you may opt out anytime)
Comply with legal obligations and enforce our Terms of Use

How We Share Your Information

We do not sell your personal data. We may share your data with:

Travel Partners: Only when you show interest or initiate a booking
Payment Processors: For secure transaction handling
Service Providers: Hosting, analytics, email, marketing tools
Legal Authorities: If required under law or for fraud prevention
Business Transfers: If TourGrids is involved in a merger or acquisition

Cookies & Tracking Technologies

TourGrids uses cookies and similar technologies to enhance your experience, understand user behavior, and deliver personalized content and ads.

a. What Are Cookies?

Cookies are small text files stored on your device by your browser when you visit a website.
They help remember your preferences, improve website performance, and track user behavior for analytics and advertising.

b. Types of Cookies We Use

Essential Cookies: Necessary for basic site functionality, such as logging in and navigating between pages.
Performance Cookies: Collect anonymous data to help us improve the speed and usability of our website.
Functionality Cookies: Remember your preferences, such as language and location settings.
Advertising Cookies: Track your browsing activity to show relevant ads and travel offers from us or our partners.

c. Third-Party Tracking

We may allow trusted third-party tools like Google Analytics, Facebook Pixel, or ad networks to set cookies for marketing and performance tracking.
These parties may collect data about your online behavior across other websites as well.

d. Managing Your Cookie Preferences

You can choose to accept or reject cookies through your browser settings.
Most browsers allow you to clear cookies or disable them completely, although this may limit certain functionalities of our platform.
We may also provide a cookie consent banner for easy management of your preferences.

Note:

By continuing to use TourGrids, you consent to our use of cookies and similar technologies as described above.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to meet legal, regulatory, contractual, or operational requirements.

a. Retention Periods

Account data is retained for as long as your account is active or as needed to provide services.
Booking, payment, and communication records may be retained for up to 7 years or as required by applicable law or financial regulations.
Analytics and browsing data may be stored in anonymized or aggregated form for statistical purposes.

b. Deletion of Data

You may request deletion of your personal data by contacting us at privacy@tourgrids.com.
Upon verification, we will delete or anonymize your data unless retention is required by law or for legitimate business purposes.

c. Data Minimization

We follow the principle of data minimization by collecting and storing only the information necessary for the stated purposes.
Regular audits are conducted to identify and securely remove outdated or unnecessary data.

Note:

Even after a deletion request, certain data may be retained in backup systems for a limited period to ensure data integrity and system security.

Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal data. TourGrids is committed to honoring these rights and providing transparent options for control.

a. Access and Portability

You may request access to the personal data we hold about you.
We can provide a copy of your data in a portable format upon request.

b. Correction and Updates

You have the right to correct or update inaccurate or incomplete personal data associated with your account.

c. Deletion of Data

You may request that we delete your personal data, subject to legal and operational retention obligations.

d. Withdraw Consent

If we are processing your data based on consent, you may withdraw your consent at any time.

e. Marketing Preferences

You can opt out of receiving promotional emails or SMS messages by using the unsubscribe link or contacting us directly.

f. Filing a Complaint

If you believe we have violated your privacy rights, you may file a complaint with a data protection authority in your jurisdiction.

To Exercise Your Rights:

Please contact us at privacy@tourgrids.com. We may need to verify your identity before fulfilling your request.

Children’s Privacy

TourGrids does not knowingly collect or solicit personal information from individuals under the age of 13 (or the minimum legal age in your country).

a. Use Restrictions

Our services are intended for users who are at least 13 years of age or older.
We do not knowingly market or offer travel services to children.

b. Parental Control

If we learn that we have collected personal data from a child without verifiable parental consent, we will delete that information immediately.
Parents or guardians may contact us to review, correct, or delete their child’s data.

If You Believe:

We may have unintentionally collected data from a child, please email us at privacy@tourgrids.com so we can promptly remove the information.

Data Security

At TourGrids, we implement multiple layers of protection to keep your data safe from unauthorized access, misuse, or disclosure.

a. Encryption

All data transfers are protected using HTTPS and SSL encryption protocols.
Sensitive user data, including passwords and payment info, is encrypted both in transit and at rest.

b. Secure Infrastructure

Our servers are hosted in secure data centers with 24/7 surveillance and biometric access controls.
Firewalls and intrusion detection systems are actively monitored to block malicious traffic.

c. Access Controls

Access to personal data is restricted to authorized personnel only.
We use multi-factor authentication (MFA) and role-based access permissions internally.

d. Data Storage & Backups

We store user data in encrypted databases with regular, automated backups.
We retain only the minimum necessary data required for service delivery.

e. Regular Audits and Monitoring

We conduct routine security audits, vulnerability assessments, and penetration testing.
Real-time monitoring systems help detect and mitigate threats quickly.

f. Payment Security

We do not store full card information on our servers.
All transactions are securely processed through PCI-DSS-compliant third-party gateways.

g. Employee Training

All employees undergo regular training on data protection and privacy practices.
Staff members are bound by strict confidentiality agreements.

Note:

No system is 100% secure. While we do our best to protect your information, we encourage you to take precautions such as using strong passwords and logging out after use.
If you suspect a security breach, contact us at security@tourgrids.com immediately.

International Data Transfers

If you are accessing our platform outside India, your data may be transferred to, and stored on, servers located in India or other jurisdictions where our service providers operate.

Third-Party Links

Our platform may contain links to third-party websites, apps, or services that are not owned or controlled by TourGrids.

a. External Website Responsibility

We are not responsible for the content, privacy practices, or policies of third-party websites or services.
Once you leave our platform, this Privacy Policy no longer applies. Please review the privacy policies of those external sites before providing any personal data.

b. Partner Sites and Offers

Some links may redirect you to our travel partners or advertisers. These links are provided for your convenience and to enhance your travel experience.
We do not endorse or make representations about third-party websites or services, even if they are accessible through TourGrids.

Caution:

Always exercise caution when clicking on unfamiliar links or entering your personal data outside our secure platform.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons.

a. Notification of Changes

Any significant changes will be communicated through prominent notices on our website or via email (if applicable).
We encourage you to review this policy periodically to stay informed about how we protect your information.

b. Effective Date

Each version of the Privacy Policy will include the date it was last updated at the top of the document.
Your continued use of the platform after changes are posted constitutes your acceptance of those changes.

Note:

If you do not agree with the updated terms, you should stop using our services and contact us to deactivate your account if needed.

If you have any questions, concerns, or complaints regarding this policy, please contact us:

Email: privacy@tourgrids.com