Traveller Reviews

They Sorted a Hotel Crisis Mid-Trip

We were two days into our Kerala trip with my husband when the houseboat booking got cancelled last minute — something to do with the operator. I panicked and called our TourGrids coordinator Ravi around 9 PM. He picked up immediately, found us an alternate houseboat in Alleppey, and had the confirmation in my WhatsApp within the hour. Same price, no extra charges, honestly a better boat than the original. The rest of the trip — Munnar, Kovalam, the whole itinerary — went completely smooth. Hotels were proper good, cabs were always on time. What I appreciated most is that someone actually answered when it mattered.

Coordinator Made Our Andaman Trip Stress-Free

Honestly, what stood out was how reachable our trip coordinator was throughout. We went to Andaman for our honeymoon and had zero clue about the ferry timings or which hotels were actually close to the beach. Our coordinator Priya was on WhatsApp literally from day one — sorted our Neil Island ferry booking on a call when we thought it was going to be a mess. Whenever something felt off, one message was enough. Hotels were proper good, no surprise costs at checkout, and the itinerary had the right balance of activities without feeling rushed. My wife and I just had to show up — everything else was handled.